Replies drafted in your chat.
A support agent sits in your channels, drafts replies to the messages piling up, and flags the ones that need you. Nothing is sent until a person approves it.
What this actually is
Customers message you everywhere now: email, Instagram, WhatsApp, your website. Keeping up across all of it is a real job, and when it slips, people notice. Your support agent works in your workspace like a teammate. Incoming messages show up in the channel, and it drafts a reply in your tone for the routine ones. The tricky ones are flagged for a person. Nothing is sent in your company's name until someone approves it.
What you get
- Messages across your channels seen, not missed
- Replies drafted in your voice for the routine stuff
- The ones that really need you, flagged in the channel
- Nothing is sent until a person approves it
How it runs
A message comes in
It lands in the channel, where your support agent picks it up quickly.
Routine ones get drafted
A reply in your tone comes back for a person to approve.
The tricky ones reach you
Flagged in the channel so you handle what actually needs you.
Want this handled?
Tell us where the time goes. We set it up, we run it, we keep it current. No jargon, no lock-in.